Refund & Returns Policy

We offer a generous 30-day return window for all Gooden Goose products. You have 30 days from the date of delivery to return your items for a full refund or exchange.

To be eligible for a return, items must:

• Be returned within 30 days of delivery
• Be in original, unworn condition
• Include all original packaging, shoe boxes, and accessories
• Have tags and labels still attached
• Show no signs of wear, damage, or alteration

Step 1: Contact our customer service team at [email protected] to initiate your return.

Step 2: Include your order number and reason for return in your email.

Step 3: We'll provide you with a prepaid return shipping label within 1-2 business days.

Step 4: Package your items securely in the original packaging and attach the return label.

Step 5: Drop off your package at any authorized shipping location or schedule a pickup.

Once we receive and inspect your returned items, we'll process your refund within 2-3 business days.

Refund Timeline:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 5-7 business days

Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.

We're happy to exchange your items for a different size or color, subject to availability.

Exchange Process:

• Follow the same return process outlined above
• Specify in your return request that you'd like an exchange
• We'll send your new item once we receive the original
• If there's a price difference, we'll charge or refund accordingly

Exchanges are subject to inventory availability. If your desired item is out of stock, we'll issue a full refund instead.

For hygiene and safety reasons, the following items cannot be returned:

• Items showing signs of wear or use
• Shoes without original packaging or shoe boxes
• Items damaged by misuse or normal wear
• Products purchased with final sale or clearance pricing
• Gift cards and promotional items

We accept returns from international customers with the following conditions:

• Same 30-day return window applies
• Customer is responsible for return shipping costs
• Items must clear customs and arrive in original condition
• Original duties and taxes are non-refundable
• Return shipping must include tracking information

We recommend using insured international shipping services for valuable returns. Gooden Goose is not responsible for items lost or damaged during international return transit.