1. Acceptance of Terms

Welcome to Gooden Goose ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website goodengoose.org and the purchase of our premium designer footwear and sneakers. By accessing our website or making a purchase, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Product Information and Availability

We strive to provide accurate descriptions, images, and pricing for all our products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Product availability is subject to change without notice. We reserve the right to:

  • Limit quantities of any products or services
  • Discontinue any product at any time
  • Refuse service to anyone for any reason
  • Correct any errors, inaccuracies, or omissions

3. Pricing and Payment

All prices are displayed in USD and are subject to change without notice. We reserve the right to modify pricing at any time, but such changes will not affect orders already placed and confirmed.

Payment must be made in full at the time of purchase. We accept the following payment methods:

  • Visa and Mastercard credit/debit cards
  • PayPal
  • Other payment methods as displayed at checkout

All transactions are processed securely through encrypted payment gateways.

4. Order Processing and Fulfillment

Order confirmation does not guarantee product availability. We will notify you if any ordered items become unavailable and offer suitable alternatives or full refunds.

Processing times may vary depending on product availability and order complexity. Orders are typically processed within 1-3 business days, excluding weekends and holidays.

We reserve the right to cancel orders for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Credit card authorization failures
  • Suspected fraudulent activity

5. Shipping and Delivery

Shipping policies, costs, and estimated delivery times are detailed on our Shipping Information page. Delivery times are estimates and not guaranteed.

Risk of loss and title for products pass to you upon delivery to the shipping address you provide. We are not responsible for lost, stolen, or damaged packages once delivered.

International shipping may be subject to customs duties, taxes, and fees, which are the customer's responsibility.

6. Returns and Refunds

Our return and refund policy is detailed on our Refund & Returns Policy page. By making a purchase, you agree to these terms.

Returns must be initiated within the specified timeframe and meet all conditions outlined in our return policy. Refunds will be processed using the original payment method.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Gooden Goose and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

8. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Transmit harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use automated systems to access our website
  • Provide false or misleading information

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

10. Disclaimers and Limitation of Liability

Our website and products are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, Gooden Goose shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim arising from these Terms or your use of our website shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Gooden Goose, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or your use of our website.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our website shall be resolved through binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Gooden Goose
425 Madison Avenue
New York, NY 10017
United States

Email: [email protected]

Customer Service Hours:
Monday - Friday: 9:00 AM - 8:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 12:00 PM - 5:00 PM EST